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HR Outsourcing Vietnam

HR Outsourcing VietnamFive Functions. One Certified Platform.

Many companies that outsource HR compliance in Vietnam transfer their payroll data, employment contracts, and insurance records to providers managing these through manual processes. In contrast, terra processes all five compliance functions through its proprietary platform, with automated deadline tracking, complete audit records, and real-time client access.

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I-GLOCAL Japan Group ISO 27001:2022 Certified 250+ FDI clients SLA-governed delivery
5

Functions. One Agreement.

Attendance, payroll, social insurance, HR admin, PIT - all under a single SLA

15

Business Days to Go-Live

Standard onboarding from agreement execution to service commencement

ISO

27001:2022 Certified

Your payroll and employee data secured on an independently certified platform

21+Years in Vietnam
via I-GLOCAL Group
250+FDI companies
served across Vietnam
5,000+Monthly payroll cycles
processed under SLA
ISO27001:2022 Certified
Data Handling
The Problem

HR compliance in Vietnam extends well beyond payroll

Foreign-invested companies in Vietnam are subject to recurring HR and statutory obligations across multiple regulatory frameworks. These situations are more common than they appear:

  • A single individual manages all HR operations.
  • Employment contracts have not been reviewed since incorporation and do not reflect Labor Code 2019 amendments.
  • Internal labor regulations and salary scales are outdated.
  • Periodic labor usage reports have not been submitted to district authorities.
  • Expatriate PIT is filed monthly, but residency classifications have not been verified against applicable treaty provisions.
  • HR functions are split across multiple vendors.

These situations share a common cause: compliance responsibility is distributed across individuals, vendors, and systems without a single accountable party overseeing the complete function. For companies that need this function reviewed end to end, terra provides dedicated HR compliance services in Vietnam alongside HR outsourcing.

Regulatory exposure - Decree 12/2022/ND-CP
ViolationFine (max)
Outdated internal labor regulationsVND 20,000,000
Missing labor usage reportsVND 15,000,000
Late social insurance registrationVND 75,000,000
Late PIT declarationVND 25,000,000 + 0.03%/day

Source: Decree 12/2022/ND-CP on administrative penalties in labor and social insurance.

The Solution

One agreement. Five functions. Full accountability.

01

One Service Agreement

All five functions governed by the same contract, with defined deliverables, fixed delivery timelines, and explicit SLA terms.

05

Five Compliance Functions

Attendance, Payroll, Social Insurance, HR Admin, and PIT - all processed through terra HRM, included at no additional cost.

AttendancePayrollSIHR AdminPIT
SLA

One Accountable Team

Contractual accountability for outcomes, not just effort. terra holds the process; clients receive defined outputs on a fixed schedule.

How it compares

From fragmented HR providers to one accountable platform

Typical HR outsourcing in Vietnam splits compliance across multiple providers. terra runs every function through a single platform, a single team, and a single service agreement.

Typical model

Five functions split across three or more providers

System standalone software
Handles Attendance and leave tracking
Vendor payroll agency
Handles Monthly payroll, PIT filing
In-house HR staff
Handles Social insurance, HR administration
Data moves by email and spreadsheet
Monthly attendance is re-keyed into payroll; payroll re-keyed into SI declarations.
Deadlines tracked manually
PIT, SI, and labour reports sit with different people. No unified calendar.
No single audit trail
When inspections come, records must be assembled from three sources.
terra model

All compliance functions unified on terra HRM

Input
Client's data
Input raw client data, then proceed to data storage and management
ISO 27001
Single SLA
Data storage
and management
Bilingual support
Mobile & desktop
Output
terra processes data to deliver:
HR Administration, Payroll Processing, Social Insurance, and Personal Income Tax (PIT) Management
Scope of Service

What terra covers every month

Each function is governed by the same service agreement and processed through terra HRM. A single terra account team is responsible for all five.

Function 01

Attendance and Leave Management

terra consolidates and validates monthly attendance and leave data through terra HRM. Verified data transfers directly to payroll each cycle, eliminating manual handoff and transcription errors.

Processed via terra HRM - included at no additional cost
Yearly planner and pen for attendance and leave tracking
Function 02

Monthly Payroll Calculation and Processing

terra calculates gross-to-net payroll monthly, covering base salary, allowances, overtime, and all statutory components. Payslips are issued on a fixed date, with each calculation retained in terra HRM.

Processed via terra HRM - included at no additional cost
Banknotes and calculator on desk for payroll calculation
Function 03

Social Insurance Management

terra manages monthly declarations, headcount and salary changes, and documentation for foreign national employees under Decree 143/2018 and Decree 158/2025. Deadlines are tracked automatically within terra HRM.

Processed via terra HRM - included at no additional cost
Consultant reviewing social insurance documents with client
Function 04

HR Administration and Statutory Reporting

terra prepares contracts, offer letters, and personnel decisions; drafts internal labor regulations and salary scales; files periodic labor usage reports. All records are maintained in terra HRM.

Processed via terra HRM - included at no additional cost
Employment contract documents for HR administration
Function 05

PIT Monthly and Annual Finalization

terra files monthly PIT declarations, manages year-end finalization by 31 March, and applies the correct tax treatment based on each employee's residency classification, including expatriate employees subject to dual residency and tax treaty provisions.

Processed via terra HRM - included at no additional cost
Tax documents and forms for PIT declaration and finalization
What Sets terra Apart

A service that holds itself accountable

terra combines specialist HR compliance expertise with a proprietary technology platform designed specifically for foreign-invested companies in Vietnam.

01
SLA-Backed

Guaranteed Delivery, Backed by Contract

Attendance syncs to payroll automatically. Deadline alerts are system-generated, not person-dependent. Every action is recorded in a full audit trail. Where terra fails to meet a committed deadline, the service agreement specifies the applicable remedy and resolution process.

02
ISO Certified

Client Data Secured on a Certified Platform

All client data is maintained within terra HRM, certified to ISO/IEC 27001:2022 and hosted on independently secured servers. Each client receives a dedicated login with real-time access to payroll records, social insurance status, PIT declarations, and HR documentation. Client accounts are fully segregated.

03
FDI Specialists

Dedicated Team with On-Site Capability

terra's HR team focuses exclusively on foreign-invested companies, supporting 250+ FDI clients across Vietnam. For regulatory inspections, complex onboarding, or situations requiring direct coordination with local authorities, a terra practitioner attends the client's premises. On-site scope and frequency are defined in the service agreement.

04
No Extra Cost

terra HRM Platform - Included

Every terra engagement includes full access to terra HRM: attendance, payroll, social insurance, PIT, and HR documentation in one platform. No separate licensing fee. No implementation cost. Clients access their own compliance data at any time, directly and independently.

1 / 2
Engagement Process

Four steps from assessment to ongoing delivery

terra manages the transition. Clients provide access to relevant data and documentation.

1
Week 1

Compliance Assessment

terra reviews current payroll, social insurance, PIT, contracts, and headcount. Compliance gaps are documented before any work begins.

2
Weeks 1-2

Service Proposal

terra presents a written scope with monthly fee, delivery schedule, and SLA terms - including what is and is not covered.

3
Within 15 Business Days

System Configuration and Onboarding

terra configures terra HRM, runs a parallel payroll cycle to validate accuracy, and assigns a named account manager.

4
Continuous

Ongoing Monthly Delivery

All five compliance functions are delivered on a fixed monthly schedule. Outputs are accessible through terra HRM.

Advisory Escalation via I-GLOCAL Group

For matters beyond HR administration scope - corporate structure, cross-border tax, accounting compliance, or labor law interpretation - terra coordinates referral through the I-GLOCAL group advisory network.

Client Outcomes

What terra clients report

250+
Foreign-invested companies currently served in Vietnam
5,000+
Monthly payroll cycles delivered under SLA in the past 12 months
15
Business days standard onboarding from agreement to go-live
0
Administrative penalties recorded for terra clients within SLA scope
FAQ

Frequently asked questions about HR outsourcing in Vietnam

terra's standard service covers five functions: attendance and leave management, monthly payroll processing, social insurance (BHXH, BHYT, BHTN) administration, HR documentation and statutory reporting, and monthly PIT declaration with annual finalization.

The service does not include recruitment, EOR or PEO arrangements, work permit processing, training, performance management, or strategic HR advisory.

Yes. terra configures the service scope to match each client's specific requirements. Clients may engage the full five-function package or a defined subset, depending on their current compliance setup and operational priorities. The agreed scope is documented in the service agreement before engagement begins.

Under a staffing arrangement, an individual is placed within the client's organisation and the client is responsible for their direction, performance, and continuity. terra's model transfers accountability for the HR compliance function to terra. Changes in terra's personnel do not affect the client's service schedule or contractual terms. Clients receive defined outputs; terra manages the function.

The Service Level Agreement (SLA) defines the scope of each deliverable, the delivery timeline for each function, accuracy standards for payroll and filing outputs, and the applicable remedy if terra fails to meet a committed deadline or delivers a non-conforming output. The remedy and escalation process are specified in the service agreement and constitute a contractual obligation.

Standard onboarding is completed within 15 business days of agreement execution, covering data migration, system configuration, parallel payroll validation, and go-live confirmation. For organisations with outstanding compliance issues or complex structures, the timeline is agreed at the initial review before any commitment is made.

Yes. terra administers social insurance contributions and PIT declarations for foreign national employees under labor contracts of 12 months or longer, in accordance with Decree 143/2018 and Decree 158/2025. For expatriate employees, terra applies the applicable tax treatment based on residency classification and the provisions of any relevant bilateral tax treaty.

Where an error is attributable to terra's processing, terra assumes responsibility for correcting that error, including associated administrative penalties incurred as a direct consequence. The remedy and escalation procedure are defined in the service agreement. This is a contractual obligation, not a discretionary commitment.

Yes. Payroll calculation and processing is one of five core functions included in terra's standard engagement. If your primary requirement is a comprehensive standalone payroll outsourcing service, please visit terra's dedicated BPaaS payroll service page.

Get Started

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Submission of this form creates no obligation. All information is handled in accordance with ISO/IEC 27001:2022 certified data security standards and terra's privacy policy.

ISO/IEC 27001:2022 Certified
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    Part of I-GLOCAL Group · ISO/IEC 27001:2022 Certified · 250+ FDI companies served across Vietnam
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